Shipping policy

Shipping Policy

Thank you for shopping at Cuento. We are currently offering free standard shipping on all orders as part of our launch celebration. We are thrilled to share this with you and hope it makes your first experience with us even more special.

Standard Shipping

All orders are eligible for free standard shipping during our launch period. Once your order is placed, please allow 1 to 3 business days for processing. Delivery times vary depending on your location but typically range from 5 to 10 business days after your order has been dispatched. You will receive a confirmation email with tracking information once your order is on its way.

Fast Shipping

If you need your order sooner, we also offer an expedited shipping option at an additional cost. Fast shipping typically delivers within 2 to 3 business days after processing. The exact cost for expedited shipping will be calculated and displayed at checkout based on your location and order details.

General Information

We process orders on business days only, excluding weekends and public holidays. While we do our best to ensure timely delivery, Cuento is not responsible for delays caused by shipping carriers or factors outside of our control. Once an order has been handed over to the carrier, responsibility for delivery lies with them. If you experience any issues with your shipment, please don't hesitate to reach out to us through our website at www.cuento.us.